Tailored Solutions
District's flexibility enables us to tailor our products and services to your organisational requirements through research, best practice experience design and solution architecture. From 24x7 technical support and proactive security to continuous improvements and co-designed enhancements, we ensure your digital platform is secure, scalable, and always evolving. Whether you're maintaining a live environment, introducing new features, or refining user experience, our expert team is here to help at every stage.
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24/7 Support Services
Round-the-clock access to engineering expertise via Jira, phone, and chat, supported by flexible monthly retainers, 15-minute critical response times, and a comprehensive support playbook ensuring accountability at every level.
Platform upgrades and patching
Application of security updates and platform enhancements, tested through rigorous UAT, keep your platform current without disruption.
Enterprise hosting
High-availability auto-scaling cloud infrastructure, 99.9% uptime SLA, automated backups with daily restore points, and proven performance handling 5,000+ requests per second.
Cyber Security
Continuous real-time threat monitoring and multi-layered protection with Signal Sciences WAF, CDN with DDoS prevention, and ISO 27001 compliance to safeguard your platform against evolving cyber threats.
24/7 Support Services
District provides enterprise-grade support designed for government teams who can't afford downtime. Access our Australian-based engineering team through Jira service desk, phone, or dedicated chat, with 15-minute response times for critical issues. Our flexible monthly support retainers cover operations, security updates, training, maintenance, and feature enhancements. With distributed team coverage across Australia, a unified service desk portal for transparency, and a dedicated Account Manager as your single point of accountability, you'll always have timezone-appropriate support.
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Platform upgrades and patching
District delivers security updates aligned with ACSC requirements. Every update follows our rigorous change management process, tested in development and UAT environments before deployment to ensure platform security without sacrificing stability. Regular scheduled updates keep your platform current with the latest features and security enhancements, while carefully planned maintenance windows minimise service impact and post-update validation ensures quality and performance standards are met.
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Enterprise cloud hosting
Our high-availability hosting ensures that your platform remains accessible, regardless of traffic spikes or unforeseen events. Utilising advanced infrastructure and best practices, our hosting service is designed to automatically scale and adapt, guaranteeing consistent performance and near-zero downtime. Our expertise in Docker and Kubernetes plays a pivotal role in our development and deployment processes. We create isolated, containerised environments for each project, ensuring consistency from development through to staging and go-live. This not only streamlines our workflow but also enhances the scalability and reliability of the applications we deliver.
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Cyber Security
In a world of evolving cyber threats, ensuring the security and compliance of your website is non-negotiable. We employ a multi-layered security approach, encompassing everything from infrastructure hardening to application-level protections. We stay abreast of the latest security advisories, ensure GDPR compliance, and implement rigorous protocols to safeguard your digital assets.
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Purpose-built for government.
District CMS is more than a CMS, it's a secure, accessible, and fully managed platform designed to meet the unique needs of government teams. Scalable, user-friendly, and built with purpose.
Simple Onboarding
Seamlessly integrate District CMS into your organisation with our guided onboarding, from content migration and training to launch and HyperCare support.
Content Migration
Seamless, automated content and data migration that preserves relationships, ensures quality, and minimises disruption to your operations.
Training
Targeted training programs and comprehensive resources that empower your team to confidently manage and evolve your digital platform.
Hypercare
Intensive post-launch support with core team on standby to rapidly troubleshoot issues and ensure a smooth transition to live operations.
Simple Onboarding
Our onboarding process ensures District CMS integrates smoothly into your organisation from day one. We align all stakeholders through strategic planning sessions that define roles, timelines, and communication frameworks. Our UX team collaborates with you to tailor themes and components to your brand, while our technical leads map integration requirements and system architecture. With clear paths forward established during this phase, your team gains access to the necessary systems and a comprehensive understanding of the platform, setting the foundation for successful implementation and long-term platform adoption.
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Content Migration
Our proven content migration process transfers your existing digital assets to District CMS with precision and efficiency. We extract data from your current platform, apply intelligent mappings and transformations, and handle all files, documents, and media while ensuring relationships remain intact. Using repeatable migration scripts that can be refined through multiple test runs, we conduct automated quality assurance to validate content accuracy. The entire migration occurs in pre-production environments for thorough testing by both teams, with the flexibility to re-run configurations as content evolves—giving you control over timing while we manage the technical complexity.
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Training
We equip your team with the knowledge and skills to maximise District CMS through tailored training sessions designed for different user groups—content authors, approvers, and IT administrators. Our training includes multiple sessions (virtual or face-to-face), recorded materials for future reference, and comprehensive user manuals specific to your implementation. We provide hands-on guidance on CMS configurations, content management workflows, and platform capabilities, with ongoing resources and expert support to ensure your team feels confident. Our goal is to empower your organization to take an active role in managing and enhancing your digital services while knowing expert support is always available.
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Hypercare
Our Hypercare phase provides focused, intensive support immediately following your platform launch to ensure operational stability and rapid issue resolution. Core project team members remain on standby to quickly address critical issues, while our structured support framework and detailed playbooks guide standard and emergency operations. This extended support period allows for a seamless transition from project implementation to business-as-usual operations. Whether fixed cost or time-and-materials based on your internal capacity, Hypercare bridges the gap between launch and full operational maturity, providing confidence and continuity as we transition you to our dedicated SaaS Support and Operations team.
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A secure, high-performance platform built on Drupal.
District CMS combines scalable cloud hosting, 24/7 support, and ongoing improvements in one powerful, fully managed SaaS solution, designed specifically for the needs of government.
User Research
Ongoing research and evidence-based insights that keep your platform aligned with evolving user needs and expectations.
BA & Co-design Sessions
Collaborative workshops where District experts and your team shape requirements, refine features, and align solutions with your strategic goals.
UI and UX Design
Custom, user-friendly designs that enhance engagement, ensure accessibility, and create seamless digital experiences aligned with your brand.
Post-launch Analysis
Continuous assessment and data-driven insights that validate performance, identify opportunities, and guide ongoing platform enhancements.
User Research and Evidence-Based Design
We take a user-centred approach to every project, combining research, testing, and data to create experiences that truly work. Using interviews, surveys, analytics, and A/B testing, we uncover what your audience needs, then refine your platform with continuous, evidence-based improvements. From co-design workshops to accessibility audits, we ensure every feature is functional, intuitive, and aligned with real user behaviour.
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BA & Co-design Sessions
Our Business Analysis and Co-design approach brings stakeholders together to define requirements, explore functionality, and craft solutions that meet current and future needs. Through interactive workshops, we gather insights about your unique operations, validate business requirements, and collaboratively shape platform features. These collaborative sessions ensure projects align precisely with client needs while establishing clear roles, responsibilities, and success criteria. By engaging stakeholders throughout the process, we create shared understanding and commitment that leads to more successful outcomes and smoother implementation.
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UI and UX Design
Our UI and UX design services create intuitive, engaging interfaces that resonate with your users while strengthening brand identity. We develop from low-fidelity wireframes through to high-fidelity visual designs and interactive prototypes, building comprehensive component libraries with reusable, brand-consistent elements. Accessibility is embedded throughout our design process—we conduct continuous accessibility testing, implement WCAG-compliant features, and design for users with diverse needs including dark mode interfaces for improved readability. Our iterative approach involves regular stakeholder feedback loops, prototype testing, and refinement to ensure every design decision is validated. The result is a visually appealing, practical, and user-centric interface that enhances engagement and delivers exceptional experiences.
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Post-launch Analysis
Our post-launch analysis services provide the insights needed to validate success and drive continuous improvement. Using tools like Google Analytics, heat mapping software, Hotjar, and quick exit surveys, we assess whether users can complete tasks as intended and gauge satisfaction with your digital platform. We analyse user behavior patterns, identify pain points and experience blockers, review performance metrics, and examine traffic demographics to uncover optimisation opportunities. These evidence-based insights inform content refinements, feature enhancements, and strategic site improvements—ensuring your platform evolves with user needs. Our analysis goes beyond data collection to deliver actionable recommendations that enhance user experience, improve engagement, and maximize the return on your digital investment.
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Continuous Improvement
Define, design, and develop new enhancements with a structured, agile approach.
Compliance & Accessibility
Comprehensive WCAG 2.1 AA accessibility implementation and regulatory compliance that ensures inclusive, secure platforms for all community members.
Quality Assurance & Code Auditing
Meticulous testing and code review processes to ensure a vulnerability free platform.
Artificial intelligence
Leverage AI for smart automation, content analysis, and intelligent service delivery.
Continuous improvements
We enhance your platform through a simple, collaborative process: Define, Design, Develop.
From small updates to co-designed features, our approach ensures every improvement is user-focused and future-ready.
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Define phase:
A foundation for continuous evolution
In the Define phase, we lay the groundwork for continual improvement. By co-designing with stakeholders and users, we ensure that our District solutions align with your vision and the evolving needs of your end-users. Our approach includes a deep dive into site reviews, stakeholder engagement and user research. The technical discoveries made during this phase are crucial for future scalability and adaptability, allowing for a digital platform that grows and evolves with your needs.
Design phase:
Crafting inclusive and adaptive experiences
Our design philosophy prioritises accessibility and user-centred design. As we develop the Information Architecture, User Interface design, wireframes and prototypes, we lay a flexible framework that can adapt to changing user needs and technological advancements. This adaptability is key in a managed services environment, where the ability to evolve and respond to new challenges is paramount.
Develop phase:
Building for the future
In the development phase, we focus on creating District solutions that are secure, scalable and free of technical debt. This foresight ensures that the applications we build today remain relevant and maintainable tomorrow. Our commitment to best practices in Drupal coding means that we are always ready to incorporate new features and improvements, ensuring that your digital platform remains at the cutting edge.
Compliance & Accessibility
We prioritise accessibility and compliance as fundamental requirements, not afterthoughts. Our inclusive design approach implements WCAG 2.2 AA standards through minimum contrast ratios, semantic code, screen reader compatibility, and assistive technology support—ensuring your platform serves all users regardless of ability. Beyond accessibility, we adhere to ISO 27001 standards for secure code storage, follow OWASP Top 10 security best practices, and stay current with evolving regulatory requirements—implementing rigorous protocols that safeguard digital assets while meeting the demanding compliance standards of government organisations.
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Quality Assurance & Code Auditing
Quality assurance is at the heart of what we do. We meticulous code auditing processes ensure that every line of code adheres to best practices and industry standards.
Through rigorous reviews and automated testing, we ensure your website is always operational and free from vulnerabilities.
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Artificial intelligence
With years of experience in AI, including Natural Language Processing and qualitative data analysis through our community engagement software, we stand as one of the few companies utilising AI in production products. When required we can assist by leveraging machine learning and advanced analytics, providing tailored intelligent systems to meet specific business needs.
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